Frequently Asked Questions
At Fish Fanatix, we offer multiple shipping methods to ensure your aquatic products arrive safely and promptly. Depending on your location and order, we use standard and expedited shipping services. For live animals, we take special care by using next-day or two-day shipping options to maintain the health and vitality of your livestock during transit. We also provide tracking information so you can stay updated on your delivery. Shipping is free on all orders to make the experience even smoother for our customers.
We accept returns on dry goods within 30 days of purchase if they are unused and in their original packaging. Unfortunately, live animals cannot be returned, but we do offer credits under certain conditions. Please contact us for assistance with returns.
Yes, we offer a live arrival guarantee. If any livestock arrives dead (DOA), please provide photos of the item within two hours of delivery. We will offer a replacement or store credit for future orders.
Acclimate your new arrivals by floating the bag in your aquarium for 15-20 minutes to match the temperature. Slowly introduce small amounts of tank water into the bag over 30-45 minutes before releasing the livestock into your tank.
Yes, while our frag packs are designed to offer variety based on stock, you can request specific species when placing your order. We will do our best to accommodate your preferences, but availability may vary.
We accept major credit cards, debit cards, bank transfers, and secure payments through our online portal or by phone. Your payment is processed securely, and we also offer flexible payment options for large orders.
Once your order ships, we will send you a tracking number via email. You can use this number to monitor your shipment and know when it will arrive at your location.