We do not accept returns of live coral.

If a coral arrives dead on arrival (DOA), email fishfanatix8077@gmail.com within one hour of the carrier’s recorded delivery time. Include your order number and clear photo or video evidence showing the affected coral’s condition.

Approved DOA claims will receive credit or a refund for the purchase price of the affected coral only. Original shipping charges are nonrefundable. If a replacement is arranged, the customer is responsible for replacement shipping costs.

Losses caused by carrier delays are not covered. Losses occurring after local pickup are not covered.